Booking- and cancellation terms for programs and equipment rental
Confirming the reservation
offer made by SaimaaHoliday is valid two weeks from the offering date
unless otherwise stated. When confirming please inform the program you
have chosen, timing and number of participants. Please note that we have
not made any advanced bookings for your group when the offer was made.
To guarantee the availability for the services, please contact us as
soon as possible.
Menu- and drink choices as well as special
diets must be informed at least one week before the program starts. We
will accept a changed number of participants for a confirmed order by a
written notice at least 7 working days before the date of the activity.
This will be taken into notice in the final bill.
reserves the right to change the routing, timing or contents of the
programs, for instance because of difficult weather conditions. The
client must inform the sales office or the guides in advance if there
are some health problems in the group. If the physical condition of the
client will change or the client will put his/herself or others in
danger, SaimaaHoliday reserves the right to interrupt the program. The
participants of the programs have to follow the guide’s instructions.
The self risk of motor boats and snow mobiles is 500-900 euro/damage.
Drivers are not allowed to drink alcohol before or during the trip.
If the client arrives late for the program SaimaaHoliday has the right to charge an extra 35 euro/starting hour/ staff member.
The client is responsible for the rented equipment and liable to pay any damages that he has caused. When renting a canoe or a boat we require that the passengers use the life vests provided. When renting a canoe we also require swimming skills.
Cancellation fee of 100% is charged if cancelled 1 day or less before the event
Cancellation fee of 15% is charged if cancelled 14 days or less before the event